Refund Policy

Last updated: 10 January 2026

Eligibility for refunds

• Your request must be made within 30 days of delivery.
• Please provide proof of purchase (order number or receipt).
• Items must be returned in reasonable condition, unless faulty or incorrect.

Unless the item is faulty or incorrect, customers are responsible for return shipping costs.

Faulty, damaged, or incorrect items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible. We will arrange a replacement or a full refund, including return shipping where applicable.

How to request a refund

• Your order number
• A brief explanation of the issue
• Photos (recommended for damaged or incorrect items)

Refund processing

• Refunds are issued to the original payment method.
• Refunds are processed once returned items are received and inspected.
• Please allow 5–10 business days for refunds to appear.

Your consumer rights

This policy does not affect your statutory rights under applicable consumer protection laws.